Recovery Strategyĭata and User Files are backed up using the CLAS IT backup system. Delivery Requirementsīackups can be performed on data stored on CLAS-managed servers and shared drives. Service is provided by CLAS IT at no cost to CLAS departments and employees. Support requests can be entered 24/7 via. On-call support is available Monday thru Friday from 8am – 5pm by dialing 846-1990. CNS is responsible for network connectivity.CLAS IT is responsible for all data backup and recovery services.
Recovery of an unrecoverable damaged / non-working server is initiated by either a customer ticket with confirmation of server status or by CLAS IT personnel. For files that were deleted or have been corrupted for more than seven days, recovery is initiated by a customer by ticket, and recovery is done by CLAS IT personnel.
#Data backup recovery how to
(See How to Recover Files and Folders in Home Drives). Recovery of a deleted or corrupted file can be performed by the user within seven days of deletion or corruption. A replica of the current data is also stored in Atlanta for the purposes of disaster recovery. User data is archived for 3 months after a file is deleted. Backups are made every 12 hours for the two main file servers, every two hours for the Web servers, all other servers backed up as required depending on their purpose. CLAS IT provides data backup and recovery of virtual servers and user data on shared drives.